Policies

Policies

*Please refer to the Bella and COVID section for additional information that supersedes previously established policies  

Children:
Children are more than welcome as long as they are being serviced.

Cancellation:
We require a minimum of 24 hours advanced notice should you need to cancel or reschedule an appointment. Deposits are non refundable if 24 hours notice is not given. 

Consultation:
Please ensure that you consult with your technician/therapist before any services begins if you have any known allergies, skin sensitivities, sensitivities to specific substances or chemicals, nail, skin, lash, hand or foot concerns, or any other medical or health conditions that might impact your service. It is our goal to provide you the best services and products and want to ensure that you understand that you are responsible for informing Bella Nail Lounge and/or its staff of ANY and ALL changes to your health conditions that might impact your services.

Gratuity:
A cash gratuity of 15-20% of each original service price (prior to any discount/deal) is appreciated.

Groupon:
Please schedule all services (appointments are required) at least 24 hours in advance of your anticipated service. Please use the appropriate promo based on your deal. Please present all vouchers at check in. All appointment deposits will be refunded when your voucher is redeemed.

Lateness:
If you arrive to your appointment later than the scheduled time, we cannot guarantee your spot will be reserved.

Payment:
We accept cash, MasterCard, Visa, American Express, Discover, gift certificates/cards as payment.

Pet:
Regrettably we do not allow pets at Bella (insert sad face).

Satisfaction:
Our goal is to exceed your expectations, however we understand there may be instances where that doesn’t happen. Please notify us within seven days of your original appointment if you have any issues with your service. Please feel free to email bellanaillounge@gmail.com or text (973)281-2747 pictures.

Refunds:
There are no refunds. Please ensure you are satisfied with your service prior to checking out. If this does not happen please refer to our satisfaction policy.